Right of Withdrawal

Exclusion of the right of withdrawal for event tickets

In the case of contracts for the provision of services in connection with leisure activities that provide for a specific date for performance (event tickets), there is no right of withdrawal under the statutory provisions.

By purchasing tickets for a date-specific match, you expressly agree that there is no statutory right of withdrawal/cancellation.

Club return and refund rules

Exchange is excluded. If a match is postponed, the ticket retains its validity (no refund). If a match is cancelled, the ticket price is refunded upon return of the original ticket; processing and shipping fees are excluded from this. If a match is abandoned without being replayed, there is no entitlement to a refund, except in cases of gross negligence by the club.

In addition, the complete General Ticket Terms and Conditions (ATGB) apply, available at https://tickets.austriaklagenfurt.at/cms?page=ATGB.

Contact

For questions about cancellations and refunds: office@skaustriaklagenfurt.at.